Terms and Conditions
Introduction Welcome to ZHi, a division of Zabstar (Pty) Ltd, trading as ZHi. By accessing or using our website, services, or products, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. For inquiries, contact us at 010 065 5177, WhatsApp at 068 115 6191 or via Email at info@zhi.co.za.
1. Definitions
1.1. “ZHi” refers to Zabstar (Pty) Ltd trading as ZHi.
1.2. “Customer” refers to any person or entity purchasing products or services from ZHi.
1.3. “Products” refer to furniture and home decor items offered for sale by ZHi.
2. General Terms
2.1. ZHi reserves the right to amend these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website.
2.2. By purchasing from ZHi, you acknowledge that you have read, understood, and agreed to the latest version of our Terms and Conditions.
3. Products and Availability
3.1. All products displayed on our website are subject to availability.
3.2. Product descriptions, dimensions, and colors are provided as accurately as possible. Slight variations may occur due to manufacturing processes or display settings.
3.3. ZHi reserves the right to discontinue or modify products without prior notice.
4. Pricing and Payment
4.1. All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
4.2. ZHi reserves the right to change prices without prior notice. Prices at the time of purchase are final.
4.3. Payments can be made via accepted payment methods, including MobiCred, PayFast, and others as specified on our website.
4.4. Orders will only be processed once payment has been received in full.
5. Delivery and Shipping
5.1. ZHi delivers within South Africa. Delivery charges will be calculated and displayed at checkout.
5.2. Delivery times are estimates and may vary due to unforeseen circumstances. ZHi is not liable for delays beyond our control.
5.3. It is the customer’s responsibility to ensure the delivery address is correct. ZHi will not be liable for failed deliveries due to incorrect information.
6. Returns and Refunds
6.1. Customers may return products within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.
6.2. Delivery fees for returns are non-refundable unless the product is defective or an error was made by ZHi.
6.3. Custom-made or clearance items are non-returnable unless defective.
7. Warranty
7.1. Products are covered by the manufacturer’s warranty, where applicable. Warranty periods and terms may vary.
7.2. The warranty does not cover normal wear and tear, misuse, accidental damage, or alterations.
8. Liability
8.1. ZHi is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, services, or website.
8.2. Customers must ensure the suitability of products for their intended use.
9. Privacy and Data Protection
9.1. ZHi respects your privacy and handles personal information in accordance with the Protection of Personal Information Act (POPIA).
9.2. By using our website, you consent to the collection, storage, and use of your personal data for order processing and marketing purposes. You may opt-out of marketing communications at any time.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of South Africa.
10.2. Any disputes arising from these Terms and Conditions will be resolved in a South African court with appropriate jurisdiction.
11. Contact Information For any queries or assistance, please contact us:
- Phone: 010 065 5177
- WhatsApp: 068 115 6191
- Email: info@zhi.co.za
Thank you for choosing ZHi, your trusted partner for home and decor furniture.