Privacy Policy

Effective Date: 31 January 2025

ZHi, a division of Zabstar (Pty) Ltd (“we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, products, and services.

1. Information We Collect

1.1. Personal Information:

Name, email address, phone number, physical address, and payment information provided during purchases or account creation.

Communication records when you contact us via phone, email, or WhatsApp.

1.2. Non-Personal Information:

Device information, IP addresses, browser type, and usage statistics collected automatically when you interact with our website.

1.3. Cookies:

We use cookies to enhance your browsing experience, analyze website traffic, and provide personalized recommendations. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

2.1. For Order Processing:

To process and deliver orders, handle payments, and provide customer support.

2.2. For Communication:

To respond to inquiries, notify you of order updates, and share promotional offers with your consent.

2.3. For Website Improvement:

To monitor website performance, analyze trends, and optimize user experience.

2.4. For Legal and Compliance:

To comply with legal obligations and resolve disputes.

3. Sharing Your Information

3.1. Service Providers:

We may share your information with trusted third-party providers for payment processing, delivery, and other essential services.

3.2. Legal Requirements:

We may disclose information when required by law, such as in response to court orders or legal processes.

3.3. Business Transfers:

In the event of a business merger or acquisition, your information may be transferred as part of the transaction.

4. Data Security

4.1. We implement industry-standard measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.2. While we strive to protect your data, no method of transmission or storage is completely secure. You provide information at your own risk.

5. Your Rights

5.1. Access and Correction:

You may request access to your personal data or correct inaccuracies by contacting us.

5.2. Data Deletion:

You can request the deletion of your data, subject to legal and contractual obligations.

5.3. Marketing Preferences:

Opt out of marketing communications by clicking “unsubscribe” or contacting us directly.

6. Retention of Data

6.1. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. Third-Party Links

7.1. Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

8.1. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

9.1. We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and the “Effective Date” will be updated accordingly.