Frequently Asked Questions (FAQs)
1. What is ZHi? ZHi, a division of Zabstar (Pty) Ltd, is a home and decor furniture store that offers a wide range of stylish and high-quality furniture to suit your home.
2. How can I contact ZHi? You can contact us via:
- Phone: 010 065 5177
- WhatsApp: 068 115 6191
- Email: info@zhi.co.za
3. What are your delivery options? We offer delivery across South Africa. Delivery fees are calculated based on the size of your order. Standard delivery takes 7 to 14 business days. Large deliver takes 15 to 21 business days. For more details, refer to our Delivery Policy.
4. Can I track my order? Yes, once your order is dispatched, we will send you tracking information via email. You can use this information to monitor your delivery. Refer to our Track Order page.
5. What is your return policy? We accept returns within 30 days of delivery for unused and undamaged items in their original packaging. To initiate a return, contact us at 010 065 5177, WhatsApp us at 068 115 6191 or via Email at info@zhi.co.za. For full details, refer to our Return Policy.
6. Do you offer warranties on your products? Yes, most of our products come with a manufacturer’s warranty. Warranty details can be found on the product page or by contacting us for more information.
7. What payment methods do you accept? We accept the following payment methods:
- Credit and debit cards
- EFT (Electronic Funds Transfer)
- MobiCred and PayFast for secure online payments.
- Payflex
8. Can I buy now and pay later? Yes, we offer flexible payment options through MobiCred, Payflex and PayFast. You can pay over time with no interest or fees.
9. Do you offer customization options? Yes, we do offer customization options! If you’re looking for a personalized touch, please reach out to us before placing your order to confirm whether your customization request is possible. You can contact us via WhatsApp at 068 115 6191 or email us at info@zhi.co.za, and our team will be happy to assist you.
10. What happens if my item arrives damaged? If your item is damaged upon delivery, please contact us immediately at 010 065 5177, WhatsApp us at 068 115 6191 or via Email at info@zhi.co.za. We will guide you through the return or replacement process.
11. Do you have a showroom? No, ZHi operates as an online store, allowing us to offer a wider range of products and better prices.
12. Do you have any ongoing promotions or discounts? We frequently run promotions and discounts. Visit our website or follow us on social media to stay updated.
13. How do I stay updated on new arrivals? Subscribe to our newsletter or follow us on social media to be the first to know about new products and special offers.
14. Can I cancel my order? Orders can be canceled before they are dispatched. Contact us immediately at 010 065 5177, WhatsApp us at 068 115 6191 or via Email at info@zhi.co.za to request a cancellation.
15. How do I care for my furniture? Each product may have specific care instructions. For general maintenance, keep furniture away from direct sunlight and moisture, and clean with a soft, damp cloth.
16. Do you ship internationally? Currently, we only ship within South Africa.
17. How can I leave feedback or a review? We value your feedback! You can leave a review on our website or email us your comments at info@zhi.co.za.